Refund and Returns Policy

🔄 Return Policy (7 Working Days)

We have a 7 working day return policy, which means you have 7 working days after receiving your item to request a return for store credit.

• Your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
• We do not offer cash or credit card refunds. All returns will be in the form of a credit note valid for one year.

To start a return, you can contact us at 📧 Info@avnijewellers.com If your return is accepted, please ship the product back to us within 7 working days. Items sent back to us without requesting a return will not be accepted.

📦 Return Address:

📝 Return / Exchange Process

• Email us with product images (with packaging & tags) to schedule the return pickup.
• Items must be unworn and in original condition. Items damaged or altered after tag removal will not be accepted.

📍 Important Pick-Up Processes:

• Once approved, pickup will be done within 7–10 business days at no extra cost.
• If pickup is cancelled by customer, additional charges apply for re-pickup.

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🛡️ Warranty

Currently, we provide a 1 year warranty on personalized name products. If your product fades within 6 months, we will replace it free of charge. For warranty claims:
📧 Info@avnijewellers.com
📞 +91 9891441100

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🤝 Exchanges

• You may exchange your item for the same or another product, subject to stock availability.
• Reverse logistics / pickup charges will be borne by the customer: ₹150.

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✅ How to Place a Return/Exchange Request

1. Visit the ‘My Account’ → ‘My Orders’ section and place the request.
2. Fill up the required details and submit.
3. You will receive an email/SMS once the request is approved.

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💸 Refund Policy

• Shipping/delivery charges are non-refundable.
• For prepaid/COD orders, once delivered, refunds are not issued. Customers can opt for an exchange or store credit.

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🚚 Shipment Policy

• Orders are processed within 48 hours (excluding national holidays).
• You can track your order under ‘My Orders’.
• We offer free shipping across India.

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❌ Cancellation Policy

• Orders can only be cancelled before they are shipped.
• Once shipped, cancellations are not accepted.
• Refused orders (prepaid) will be refunded within 3–7 working days after return.
• For sale/coupon orders, only store credit will be provided.
• Shipping charges are not refundable on cancellations.